TELUS International Philippines opens TELUS Iloilo City, first site outside Metro Manila

Leading digital solutions and customer experience (CX) provider TELUS International Philippines (TIP) opened its 7th delivery center in the country and first outside Metro Manila in Iloilo City. The new TELUS Iloilo City delivery center is centrally located on Levels 14 to 16 of the SM Strata Tower on Senator Benigno Aquino Jr. Avenue, one of the busiest thoroughfares in Iloilo City, and right across SM Iloilo Mall, accessible through a covered bridgeway from SM Iloilo.   

“We are thrilled to launch our milestone delivery center in Iloilo City, our first-ever TELUS International Philippines location outside of Metro Manila. The IT and customer experience business scene is booming in Iloilo and we want to be part of its growth as we provide more employment opportunities for residents in Iloilo and surrounding cities. We look forward to building a strong team of professionals who will provide exceptional support to our growing list of clients in the areas of digital customer care, IT, and technical support,” said Jonabee Catura, TELUS Iloilo City Site Lead.  

TELUS International Philippines is a leading Philippines-based provider of digitally-enabled customer experience and business solutions for companies within the technology and games, communications and media, eCommerce and fintech, travel and hospitality, healthcare, and other exciting sectors. 

The TELUS Iloilo City world-class workplace is designed to celebrate Ilonggo culture, taking design inspiration from Iloilo’s rich heritage, famous landmarks, treasured historical buildings, the region’s natural scenery and even local cuisine. The new site’s design features colorful murals by local artists that were created to inspire team productivity through striking Ilonggo creativity.  

“Our new TELUS Iloilo City delivery center was a uniquely exciting project to design and conceptualize. Knowing how the office becomes a second home to our team members, it was important that the design of our new workplace reflects the amazing culture of our host city, the work culture that we encourage at TELUS International Philippines, as well as our values as a company. The unique experience of working at TELUS Iloilo City is something we want each member of our team to feel,” explained Pia Zapata, TELUS International Philippines Facilities Director.

The new workplace is thoughtfully designed to encourage collaboration and creativity, from the site’s workstations to the themed meeting and training rooms, to collaboration areas and the site’s cafeteria. The work of local artists adorns TELUS Iloilo City’s themed meeting rooms, where murals of local artistic landmarks and scenery add to the energy of the collaboration spaces where team members and clients come together.   

At the elevator lobby on Level 14, visitors will find designs that depict a mix of modern and natural textures, giving onlookers and visitors a coastal feel within the office. Reflective ceiling elements were inspired by bubbles with accent colors of the corals. 

TELUS International Philippines opens TELUS Iloilo City, first site outside Metro Manila

The reception and waiting area will surprise visitors with a 3D map of Southeast Asia, highlighting the Philippines and portraying the story of Maragtas, which features the history of Panay coming from the first inhabitants and Bornean immigrants. 

TELUS International Philippines opens TELUS Iloilo City, first site outside Metro Manila

The whole office makes use of local materials such as rattan and ‘solihiya’ to imbibe that truly local culture of Iloilo as a province. From the reception and waiting area of Level 15, visitors are able to see vibrant hues of violet and purple to illustrate the spirited people of Iloilo, adding to that is the reclaimed wood and terrazzo stone features that give the space a more modern industrial appeal. 

TELUS International Philippines opens TELUS Iloilo City, first site outside Metro Manila
Wall mural created by local artist
TELUS International Philippines opens TELUS Iloilo City, first site outside Metro Manila
Collaboration areas
TELUS International Philippines opens TELUS Iloilo City, first site outside Metro Manila

Collaboration areas, meeting rooms, focus rooms, and boardrooms across all three floors occupied by TELUS Iloilo City are inspired by the details of historical architectural sights of the province, handicrafts and fabric designs, local crafts, as well as local attractions of the province. 

Another signature TELUS International touch in this latest delivery center are the unique and Instagram-worthy themed meeting rooms. Meetings are always inspiring and fun when they take place in skateboarding, wall-climbing, biking, or surfing themed meeting rooms. TELUS Iloilo also has meeting rooms that transport team members to the wetlands of Iloilo, Islas de Gigantes, Camina Balay nga Bato, and the Balbagon Islands.

The view from the office windows includes sights and landmarks distinct to Iloilo, including Jaro Cathedral and Belfry, Iloilo River Esplanade, and Balaan Bukid (Holy Mountain Shrine) in Guimaras Island.

The fun, thoughtful and inclusive work environment is a fitting backdrop not just to the flurry of daily activity that takes place at TELUS International Philippines’ latest delivery center, but also for the training and growth programs that are part of the team’s professional and personal development.

Safety and health considerations are just as important as the inspiring aesthetics and collaborative environment at TELUS Iloilo City. Local and international safety protocols such as physical distancing, regular deep facilities cleaning, and the wearing of personal protective equipment are strictly enforced and followed. Additional safety measures are also implemented to keep team members safe and well, including ensuring all team members have access to a free COVID-19 vaccine as well as free shuttle services with physical barriers between passengers and reduced passenger capacity to enable physical distancing.

“We are happy to bring our caring culture to Iloilo and provide employment opportunities to more Filipinos in this city,” Catura added. 

A company that promotes diversity and inclusion  

“We are committed to the professional and personal development of each member of our team across our company. With the expansion of our operations to Iloilo, our growing team in this city will come to adopt our caring, diverse, and inclusive culture that our company has been known to support and promote.” said Rajiv M.Dhand, TELUS International Regional Vice President for APAC.

TELUS International Philippines created team member resource groups that support over 4,000 members by offering mentoring, networking, peer support, volunteering, and coaching opportunities to team members.  

As diversity and inclusion have always been celebrated at TELUS International Philippines, both within team operations and in the communities they live, work, and serve, the team member resource group network includes Spectrum, TIP’s resource group for lesbian, gay, bisexual, transgender, two-spirited, queer and allied (LGBTQIA) team members; Connections, a women’s network that champions the needs and interests of women while supporting their personal and professional development; and MOSAIC, a multicultural team member resource group that supports team members from across the globe working and living in the Philippines. 

TELUS International Philippines has a team of over 18,000 and maintains seven delivery centers across Metro Manila and Iloilo City, which support digital customer experience and IT services for some of the world’s top brands. 

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