Even with the easing of pandemic restrictions, the Philippines’ largest, fully integrated network PLDT and its wireless unit Smart Communications, Inc. (Smart) have seen a consistent volume of customers securing appointments via its online booking platform in the first quarter of 2022.
Launched by PLDT and Smart at the height of the pandemic restrictions in 2020 to ensure continuous customer service through digital means, the channel has proven to be effective and useful to customers and continues to gain ground. This development helps underscore PLDT and Smart’s broader program to elevate the quality of customer experience, and to digitally transform processes accordingly.
Thousands of PLDT and Smart from January to March used the booking platform for setting up in-store or virtual appointments for sales and after sales concerns, including inquiries on brand-specific services and mobile number portability.
“Our booking platform is just one of the many channels that we have to serve the needs of our customers. We are continuously diversifying and strengthening our channels to make it more convenient for customers to transact with us in the new normal. They can be reassured that we are ready to address their inquiries whether online or at our PLDT and Smart Stores nationwide,” said Alex O. Caeg, SVP and Head, Consumer Sales Group at PLDT and Smart.
Customers are highly encouraged to book appointments for their virtual or in-store transactionsthrough the following links:
· PLDT Virtual Appointment Scheduler: bit.ly/pldtssc
· Smart Virtual Appointment Scheduler: https://smrt.ph/
Meanwhile, mall-based and non-mall-based hubs are fully open to cater to customers according to their regular operating hours. Store frontliners are fully vaccinated, and stores are equipped with hospital-grade air filters and sanitizing agents to prevent the spread of the virus. Stores also carry the safety seal and follow strict health protocols such as temperature checks, contact tracing, among others.