TELUS International Philippines (TIP), leading Philippines-based provider of digitally enabled customer experience and business process solutions, recently celebrated 1,776 employee milestones at a well-attended virtual Service Milestone Awards ceremony during which, for the first time, a 20-year veteran was awarded. Celebrated annually since 2013, the Service Milestone Awards recognize TELUS International Philippines’ tenured employees and their contributions to the company.
Although 2021 is the second year that the important company ceremony was held virtually, the TELUS International Philippines team went beyond exclusive perks and benefits to pull out all the stops to make it truly feel like a celebration for the 20-year, 15-year, 10-year, and 5-year Service Awardees honored this year. The awardees celebrating a decade or more with the company received home-delivered meals for them and their families along with a plaque, and everyone received a special token to mark their milestone.
Atop the long list of 2021 awardees is the company’s first-ever 20-year awardee, Country Vice President Mirei Magallona, who began her career with TELUS International Philippines as Human Resource Manager, supporting HR, training, and quality.
“Our team members are the foundation of our strong corporate culture which makes our annual employee awards celebration a very important event,” said Mirei. “Our culture value chain begins and ends with them. Because of this, every initiative at TELUS International Philippines is team member centric so that every person feels valued and appreciated. This, in turn, results in higher productivity, performance and financial success. I know that as Country VP, I have a voice in the company. I also know that every team member, regardless of role or position, has a voice and will be heard. I’ve witnessed and experienced this over the last 20 years.”
“My tenure with the company also comes with a long list of fulfilling experiences and heartwarming memories: being part of our TELUS Days of Giving initiatives, playing a key role in launching our Connections Women’s Network and eventually becoming the resource group’s executive sponsor; and, being a member of the TELUS International Philippines Community Board. I treasure the countless coaching and mentoring sessions I’ve had with my team members and witnessing their growth into the amazing leaders they are now,” she shares.
Joining 20-year awardee Mirei Magallona in the spotlight at the Service Milestone Awards ceremony were 180 15-year awardees, 246 10-year awardees, and 1,349 five-year awardees representative of the seven TELUS International Philippines sites: TELUS House Araneta and TELUS Vertis North in Quezon City; TELUS Discovery in Pasig City; TELUS Market! Market! and TELUS House McKinley West in Taguig City; TELUS House McKinley Exchange in Makati City, and TELUS Iloilo City in Iloilo.
The eight per cent growth in the number of awardees versus the previous year is testament to the company’s ability to retain their talents, and the growing number of tenured team members year-on-year rings true to the TELUS International Philippines tagline – that its workforce is indeed #happyhere.
“My 20 years with the company comes with a long list of fulfilling experiences and heartwarming memories: being part of our TELUS Days of Giving initiatives, playing a key role in launching our Connections Women’s Network and eventually becoming the resource group’s executive sponsor; and, being a member of the TELUS International Philippines Community Board. I treasure the countless coaching and mentoring sessions I’ve had with my team members and witnessing their growth into the amazing leaders they are now,” said Mirei.
Andrea Belen-Angeles, one of this year’s 15-year awardees, shared “I can’t believe it’s been 15 years! When I joined TELUS International Philippines, I immediately felt a sense of belonging and I knew that I made the right choice. TIP has helped me hone my career and, at the same time, it has been a venue where I was able to cultivate solid friendships that would last a lifetime. This company has not just been my bread and butter but my second home! I will forever be grateful for the opportunities it has given me”.
Dennis Tolentino, a leader from TIP’s Digital Solutions team and a 15-year awardee shares, “My 15 years at TELUS International has been amazing, fulfilling and fruitful. I grew to become the person and leader that I am now because of the values I gained through the years here. I found an extension of my home with my teammates, and witnessing how the senior leadership team really takes care of our ever-growing family is something I personally find incredible.”
Paolo Potenciano, a team member from our support group and 10-year awardee shares, “It gives me a sense of pride to work for an organization that knows how to value its team members. At the same time, it’s also humbling to be part of a company that fosters a caring culture which inspired me to be involved in activities that allow me to make a positive difference in our community. I left the company a few years ago but quickly came back after I realized how much I missed the work environment and camaraderie I had in TELUS International Philippines. I wanted to return to an organization where the leaders show genuine care and provide a workplace that is conducive to continuous learning.”
“We at TELUS International Philippines are proud of our caring and diverse company culture through which we bring our world class services to our clients. We are successful because of the professionals who make up our team, many represented by the awardees we celebrate this year – innovatively creative thinkers who have a passion for growth, believe in spirited teamwork, and embrace change and initiate opportunities,” said Manny Jao, Regional CFO for APAC and 15-year awardee.